From voice to data

Journey preview

1. Confirm availability and integrations: Consent for device profiling and an entry bundle.
2. Build the eligible audience, deduplicate and randomly reserve 10% as a control for optional promotion. Support, refunds and essential communications continue for everyone.
3. Apply the trigger: 30 days of calls without data use.
4. Send in the preferred language between 09:00 and 18:00 local time. Observe events for 14 days.
5. After 72 hours, check the action. At most 1 reminder(s), only without completion and before the deadline.
6. Validate the action and reversals; apply incentive rules. Exit immediately on success, opt-out or account restriction.
7. Close the window on day 14; measure repeat use 30 days later without extending messaging.

Offer constraints

Example: 50 MB, valid for 24 hours after allocation, once per customer. Confirm compatibility, coverage and provisioning capability. No automatic renewal; notify before expiry. Illustrative offer, funded by the operator. One allocation per customer per window; cannot be stacked. Validate transactions and reversals before allocation. Failures go to reconciliation without promising credit.

Required behavior: Buy a small bundle and start a data session. Qualification deadline: 14 days after entry.